Privacy Policy
Welcome to greywalldecor (hereinafter referred to as "this website", "we" or "greywalldecor"). We are well aware that you are highly concerned about the security and privacy of your personal information when using the Internet. Therefore, we are committed to protecting your right to privacy and strictly abide by relevant laws and regulations. During your visit, browsing or purchase of our products, we may collect, use and store your information. This Privacy Policy will detail how we collect, use, store, share and protect your information, as well as the rights you have over your personal information. Please read this policy carefully. If you have any questions, please contact support@greywalldecor.com
Contact us.
I. Information Collection
The information you voluntarily provided
When you register an account, place an order, fill out a form or contact customer service on this website, we may collect the personal information you provide, including but not limited to:
Name, delivery address, contact phone number, email address;
Payment information (such as credit card numbers, payment accounts, etc.);
The order number, problem description, etc. you provided during your communication with the customer service.
Automatically collected information
When you use this website, we will automatically collect certain technical information, including
IP address, browser type and version, device information;
Visit time, page dwell time, click behavior;
Data generated by Cookies and similar tracking technologies.
Information collected by third parties
When you complete an order through a third-party payment platform (such as PayPal, Stripe, etc.), the relevant payment information will be directly processed by the third party and the result will be transmitted to us. We will not store your complete payment card information.
Ii. Information Utilization
The information we collect will mainly be used for the following purposes:
Order processing: Confirm orders, arrange production and distribution, handle payments and send shipping notifications.
Customer support: We answer your questions, handle returns and exchanges, and provide after-sales service.
Website optimization: Analyze user behavior to improve website performance and experience.
Personalized recommendation: Based on your browsing and purchase records, we recommend products that you might be interested in.
Compliance requirements: Comply with laws, regulations or government requirements.
We promise to use your information only within the necessary scope and will not sell it to any third party.
Iii. Information Sharing and Disclosure
We may share your information under the following circumstances:
Logistics and express delivery companies: To ensure the smooth delivery of goods, we will provide the recipient's name, phone number and address to the logistics service provider.
Payment platform: To complete the payment process, part of your payment information will be shared with the payment processor.
Legal requirements: If required by laws, regulations or judicial authorities, we may disclose necessary information in accordance with the law.
Business Transfer: If this website involves a merger, acquisition or asset transfer, user information may be transferred as one of the business assets.
Except for the above situations, we will not provide your personal information to any third party without your consent.
Iv. Information Storage and Protection
Storage period
We will retain your information for as long as necessary to achieve the purposes described in this policy. For instance, order information will be retained for at least five years after the order is completed to meet financial and legal requirements.
Safety protection
We adopt reasonable technical and management measures, including data encryption, firewalls, permission control, etc., to protect your personal information from loss, abuse, unauthorized access or disclosure.
Cross-border transmission
As we operate in the United States, your information may be transmitted and stored on servers in the United States. By visiting this website in another country/region, you agree that your information may be transmitted to the United States.
V. Cookies Policy
We use Cookies and similar technologies to enhance user experience. Cookies are small data files stored on your device for:
Remember your preference Settings;
Analyze website traffic and traffic sources;
Provide personalized recommendations and advertisements.
You can set your browser to reject Cookies, but this may cause some functions to not work properly.
Vi. Protection of Minors
This website is mainly targeted at adults. If you are under 13 years old, please do not provide us with any personal information. Minors aged 13 to 18 should use this website under the guidance of their parents or guardians. If we discover that we have accidentally collected information about minors, we will delete it immediately.
Vii. Your Rights
According to applicable laws, you have the following rights over your personal information:
Access right: You have the right to inquire about the personal information we hold about you.
Right to correction: You have the right to request us to correct inaccurate or incomplete information.
Right to deletion: Within the scope permitted by law, you can request us to delete your information.
Right to restrict processing: You have the right to request that we restrict the processing of your information.
Data portability right: You can request that we provide your data in a structured and universal format.
Withdraw consent: You have the right to withdraw your consent for our use of your personal information at any time.
To exercise the above rights, please contact support@greywalldecor.com
. We will reply within a reasonable time.
Viii. Third-party Links
This website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We recommend that you carefully read their privacy policies before using them.
Ix. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws and regulations or business adjustments. The latest version of the privacy policy will be posted on this website with the note "November 2023".