Delivery Policy
At greywalldecor, we understand that the greatest expectation of customers after placing an order is to receive their desired handcrafted items as soon as possible, safely and in good condition. Whether it is the plastic wall decorations with a Gothic touch or the copper and silver tableware meticulously polished by artisans, each piece of work carries our craftsmanship and aesthetic sense. To ensure that these products can reach you smoothly, we have formulated a comprehensive and clear delivery policy. The following content will help you understand order processing, transportation methods, delivery times, and related precautions.
I. Order Processing Time
Regular goods
We usually complete the order processing and packaging within 2 to 3 working days after placing an order.
Each item is handcrafted and inspected. We will carefully confirm the integrity and quality of the product to ensure that the work you receive is flawless and in line with the description.
Customized products
If you choose custom or personalized design (such as special engraving, size adjustment, etc.), the processing and production time may be extended to 7-14 working days.
We will provide you with the estimated completion and shipping time after your order is confirmed.
Ii. Transportation Mode and Logistics Cooperation
To ensure product safety and efficiency, we have collaborated with several reliable logistics companies, including USPS, UPS, FedEx and DHL, etc.
Standard Shipping
Economical and suitable for most ordinary orders, with an estimated delivery time of 5 to 10 working days (within the United States).
Expedited Shipping
Suitable for customers with time requirements, the estimated delivery time is 2 to 5 working days.
International Shipping
We support shipping to multiple countries and regions around the world. The delivery time is usually 10 to 20 working days, but it may be delayed due to tariff inspections and local logistics conditions.
Iii. Delivery Scope
In the mainland of the United States: It covers all states, including Alaska and Hawaii, but additional transportation time may be required for remote areas.
International delivery: We support shipping to Europe, Asia, Australia and other regions, but the specific delivery range needs to be confirmed according to the policies and logistics conditions of each country. We suggest you contact us for confirmation before placing an order.
Iv. Freight Policy
Within the United States
Free shipping for orders over $100.
For orders under $100, shipping fees will be charged based on weight, volume and mode of transportation.
International order
The shipping fee is calculated based on the destination, weight and mode of transportation. The system will automatically display the cost when placing an order.
Customers are required to bear the customs duties, import duties and customs clearance fees of the destination country by themselves.
V. Delivery Time Description
Standard delivery within the United States: approximately 5 to 10 working days;
Express delivery within the United States: approximately 2-5 working days;
International delivery: Approximately 10 to 20 working days, and it may take longer in some areas.
Please note that the delivery time is for reference only and may be delayed due to holidays, weather or uncontrollable international transportation factors.
Vi. Packaging and Safety
At greywalldecor, we are well aware of the characteristics and vulnerabilities of our products, so we use double-layer protective packaging
The wall decorations are made of shockproof foam and hard cardboard boxes to avoid scratches and damages.
Copper and silver tableware should be placed in special velvet bags and pressure-resistant outer boxes to ensure that the metallic luster and texture remain intact.
In addition, our packaging takes environmental friendliness into account and uses recyclable materials as much as possible to demonstrate our sense of responsibility towards nature.
Vii. Receipt and Inspection
When signing for receipt
It is recommended that you inspect your package on the spot when the Courier is present. If you find any obvious damage to the outer packaging, please be sure to record it and take photos for subsequent claims.
If the goods are confirmed to be damaged, please contact support@greywalldecor.com within 48 hours
Contact us.
Delay and Loss
If you have not received your order after the estimated delivery time, please contact us in a timely manner. We will assist in communicating with the logistics company to solve the problem as soon as possible.
The customer shall bear the responsibility for any delay or loss of packages caused by incorrect address filling.
Viii. Explanation of Special Circumstances
Holiday peak periods: Christmas, Thanksgiving, Black Friday and other festivals may cause logistics pressure. Please place your order in advance.
Force majeure factors: Natural disasters, epidemics, strikes and other situations may cause delays. Such situations are beyond our control, but we will promptly notify customers and do our best to find solutions.
Pre-sale and limited edition items: Some items may require additional waiting time. We will clearly indicate this on the product page.
Ix. Order Tracking
All shipping orders will be provided with tracking numbers. Customers can check the transportation progress in real time through the official website of the logistics company or the tracking link we provide. We will also update the order status via email to keep you informed of the latest information at all times.
X. Our Commitment
At greywalldecor, we regard delivery as an extremely important part of the customer experience. We promise:
Be cautious in the handling and packaging process to ensure that each piece is delivered in perfect condition.
During the transportation process, always choose a reliable logistics partner.
When problems arise during delivery, respond quickly and assist customers in resolving them.
We hope that through this commitment and guarantee, every customer can be filled with confidence and peace of mind while waiting for the arrival of the work.